03 June 2012

Secret 7. Nodding Is Not Enough

Secret 7. Nodding Is Not Enough

Listening is important, but she also wants to know that she is being heard. Nodding along won't cut it. When she pauses, she's giving you a cue to respond in a compassionate, caring way, says Kirschner. If she tells you that she is upset because her boss gave her a tough time, she wants to hear you say "I'm sorry that work was such a drag for you today." And remember: Resist the urge to offer solutions.



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